Shopping Guide

 

We are currently sending parcels Via Australia Post (Express Post 1-3 days for Succulents | Standard Post 2-8 days for Gritty Mix and Accessories).

*If your parcel or your product got damaged during transport: Please contact us with photos of the damaged product and/or the box, and put a claim to Aus Post.

*If you provided the wrong address: You will have to wait until the order returns to us, before we can resend you the parcel. No refunds or cancelation will be accepted/applied for this case.

*If you didn't receive your parcel:  Please understand that we do not take any responsibility once your order is lodged at Australia Post Office, please put a claim to your nearest AU post office, and we can assist you along the process. 

 

Shipping fee: 

For Succulents, we charge a flat rate of $12 for Express postage to VIC, N.S.W, A.C.T, S.A and QLD.   

For Gritty Mix, we offer free shipping.

For Accessories & tools, the shipping fee will be calculated at checkout. 

 

Please also READ the Shopping Guide carefully before you complete your order.

  1. Please carefully read each item's description before you purchase, and please understand that pot size is not plant size.

  2. Succulent changes its colours all year round according with temperature, sun and watering. The colour of the succulent you receive may not always look the same as when the photos were taken. However, we do assure to send out the best one available upon receiving your order. 

  3. All plants are posted to you Bare rooted (without pots / potting mix) to minimise damage in transit, Unless specified as Cuttings - which will be sent as a cutting, no roots formed yet.

  4. Your plants will be labelled and carefully wrapped with cotton pads and/or tissues to provide best protection to your succulents.

  5. Cut-off time: Orders paid by every FRIDAY 11:59 PM will be dispatched on the following Monday-Tuesday. Orders receive after cut-off time will be sent on Monday the week after.

  6. We are currently sending parcels Via Australia Post (Express Post 1-3 days for Succulents | Standard Post 2-8 days for Gritty Mix and Accessories).

  7. Combine order: After order cut-off time each week, orders placed under the same account with the same shipping address will be combined and excess shipping fee will be refunded to you.

  8. Posting restriction: Unfortunately, we cannot post to WA, TAS or NT due to government quarantine restrictions regarding the importing of live plants.